Terms & Conditions

Plants come in all shapes and sizes. Bigger doesn't always mean better! We will always send plants that match the value of your subscription as close as possible.

You can unsubscribe from Plant Club whenever you like, but you will lose access to your Jungle Book and the Green Room.

All plants come with care instructions so you'll always know how to care for your new found friend.

Packaged and delivered carefully in our Eco- packaging.

Our packaging

We only have one world, so wherever possible, we do all we can to use sustainable packaging . What we do now, we do for our future plant lovers. Happy planet, happy plants, happy people for years to come!

Terms & Conditions

This website is operated by Cosmos Companies LTD. Throughout the site, the terms “we”, “us” and “our” refer to Cosmos Companies LTD. Cosmos Companies LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and are thereby agreeing to the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read carefully before accessing or using our website. By accessing or using any part of the site, you agree to our Terms of Service. If you do not agree to all the terms and conditions of this agreement, then do not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features will be subject to our terms and conditions. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is up to you to check this page for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms, you confirm that you are at least of UK voting age and you have given us your consent to allow any of your minor dependents to use this site.

You cannot use our products for any illegal or unauthorised  activities.

You must not transmit any viruses or any code of a destructive nature to damage our site. Any such breach or violation will result in an immediate termination of your relationship to Cosmos Companies LTD.

We reserve the right to refuse our service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You will not reproduce or  to exploit any part of Cosmos Companies LTD Services, without express written permission by us.

We are not responsible for the accuracy of information made available on this site. New information will become available that is not necessarily updated on the site. There is no obligation to update information. We may modify the site at any time. You are responsible for checking changes within.

We shall endevour to provide correct information, but the material on this site is provided for general information only and should not be relied upon as the only basis for making decisions without consulting professional accurate and the most up to date sources. Any reliance on the information detailed here is entirely at your own risk.

Prices for our membership and the products advertised are subject to change without notice.

It is your responsibility to continue checking the site for updates to products, memberships and services.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Some items or services may only be available online through the website. These may be limited quantity items, quick sale products or seasonal services. If they are of this nature, returns for refund will not be accepted. In some cases an exchange or credit voucher will be allowed at the descretion of Cosmos Companies Ltd.

We have made every effort to be accurate. However, when working with natural products, no two are identical and the colours in the pictures and the identical size and shape of our products will vary to those that are delivered. Also, it is no guarantee that your computer will display colour accurately.

We are within our rights to sometimes limit the sale or amount of sales of certain products or services to any person or delivery area, if we feel our service is being abused in anyway. this will be decided on an individual basis.

When working with living produce, descriptions of products or services will change, as will prices without prior notice and at our descretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is subject to change. You are responsible for keeping updated and refreshing your page and clearing cache.

We enjoy providing a great customer experience and believe in our products and services. We hope to meet your expectations, however, we may disagree and will not correct our product or service to fulfil your expected order.

We can refuse any order you place with us. We may,sometimes, limit or cancel quantities purchased per person, per household or per order. These restrictions may be because the orders are placed by or under the same customer account, are using the same credit card, and/or orders that use the same billing and/or shipping address. If this happens, we will try to let you by contacting by e-mail, billing address or phone number. Usually the one provided at the time the order was made. We will limit or prohibit orders that we believe to be placed for resale. If you are a trader and wish to trade with us, please get in touch via email.

You agree to provide us with a complete and accurate purchase and accurate account information for all transactions you make in our store. You agree to updating your account details and any other information promptly, this includes your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as if we need to.

We may advertise and provide access to third-party sites over which we neither monitor nor have any control nor input.

You acknowledge and agree that we advertise as such at our descretion and provide access to such  ”as is” and “as available” without any warranties, representations or conditions of any kind and without endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party advertisements or tools. Any use by you of these is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Read all Terms and Conditions relating to third parties before engaging with them.

We may also offer new services or features through the website. Such new features and/or services shall also be subject to these Terms of Service and are subject to change or withdrawl without prior notice.

We may advertise content, products and services available via our website that maybe from third-parties. These third-party links, may direct you to third-party websites that are not affiliated with us. Whilst we want to only be affiliated with quality content, we are not responsible for examining or evaluating third party material and will not have any liability or responsibility for any third-party materials or websites that offer product, advice or service.

Cosmos Companies Ltd are not liable for any damage or harm relating to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Any user feedback, suggestion or comment submitted to Cosmos Plant Club, may be used throughout  Cosmos Companies Ltd however we feel appropriate. By making a submission to us, you agree without restriction that we may, at any time, use your submission and edit, copy, publish, distribute, translate it. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are offensive, threatening, libelous, defamatory, obscene, unlawful or otherwise objectionable or violates any of our Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright and trademark. Privacy rights and the rights of personand or property will not be violated. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect our Services or any related website.

You will not use a false e-mail address, or pretend to be someone other than yourself, or otherwise mislead us with any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party within our Green Room Forum. Anyone found o violate these terms will loose membership immediately and will be subject to further legal action.

Your submission of personal information is covered in our Privacy Policy. Please view our Privacy Policy, before continuing to our site.

If the information on our site is inaccurate or written in error we will seek to amend at the earliest opportunity this may relate to product descriptions, pricing or a  promotion. It may be our delivery charges, times or availability. We shall correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).

We undertake no obligation to update, ammend or remove information or product or service unless required by law.

In addition to our Terms of Service, you are shall not using this site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any rule of law; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false information; (f) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of our Service; (g) to collect the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose. We can and will terminate your use of the Service or any related website if you so violate any of the above prohibitions.

We cannot guarantee your use of our service will be uninterrupted, timely, secure or error-free.

We may need to remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind that are either expressed or implied.

In no case shall Cosmos Companies LTD , our directors or anyother body involved with, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any Cosmos Companies LTD service or any products obtained through the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service.

You agree to indemnify, defend and hold harmless Cosmos Companies LTD and those affilated to the companies and our directors, licensors, service providers, subcontractors, suppliers, harmless from any claim or demand, including legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes an agreement and understanding between you and us and how you use the Service, These Terms supersede any prior agreements, communications or proposals, whether written or spoken, between you and us, (this includes prior terms and conditions).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and complied in accordance with the UK law.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, to update, change or replace any part of these Terms of Service by posting updates and changes to our website when we chose to. You should check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance to our Terms.

Questions about the Terms of Service should be sent to us at lionne@cosmosplantclub.com

Our perishable products, particulary flowers and plants can only be returned if found to be faulty. Your statutory rights are not affected.

Due to the nature of our business, you are advised to make any complaint within 2 working days of the delivery date of your products.

Changes to your order along with cancellations are possible up to 48h before delivery, although at peak periods we process orders up to 4 days in advance. We’ll always do our best to accommodate changes if still held at Cosmos HQ, so please email lionne@cosmosplantclub.com.

This website is the property of Cosmos Companies LTD. We take the privacy of all visitors to this website very seriously.


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